Here at onlytonneuacovers.com, we focus on insuring satisfactory customer service hence we make returns as easy as possible. We are aware that customers are often misled, returning a package should not be an issue. Our goal is to make returns simple and easy. From the day you receive the package you have 30 day money back guaranteed. For orders placed from 21st of November to 30th of December the return period is extended to 60 days.
Return procedure: The easiest and most recommended way to ask for an RMA form is by emailing our return department at email@example.com the email should include the following: • Full Name • Order Number • Reason of return.
After we received your inquiry we answer back within a 24h time frame with an RMA form and return instructions.If you have difficulties coping with computers, that is no problem. Simply call our customer support line at 1-800-xxx-xxxx and we will gladly assist you.
What is the exchange procedure? If you wish to exchange a product it would be the same procedure as requesting RMA # but instead of a refund we replace the product. If there is a difference in price we will simply charge you the difference or refund the difference. The best way to inquire an exchange is to call our toll free number. We will always do our best to accommodate your best interest.
Defective or incorrect product: If your product(s) arrives defective or damaged by the shipping, do not hesitate to contact us by phone, chat or email. We will promptly send you a free replacement cover. Pictures of the defective product(s) will be required.
When and how do I get my refund? The refund is issued as soon as the package is returned to our warehouse. Once we have received the package we would issue a refund immediately it could 5-10 business days for the transaction to appear on your statement. A confirmation email will be sent to you as soon the refund is done. There may be a restocking fee depending on the tonneau cover.