Questions and Answers
What would be the procedure to return my tonneau cover?
Hassle free and easy return we will accept your return if it is requested within thirty days. For more information, please see our Return Policy.
How long does it take to get my refund?
Refund are processed the same day of their approval, it takes 2-5 business day for the transaction to appear on your statement.
I need to return a gift that was sent to me. How can I do this?
You can either call or email us with the part number on the side of the box, if you have the order number or the full name the order was placed on so we can track the file. Once we have determine that you are eligible for a return the process can take up to 48 hours.
How easy is to get an exchange or replacement item?
It really depends on availability of the product. All of our truck bed covers ship out within 24 hours; we have 3 different locations to offer quick shipping. If we do have them in stock time of arrival would be 3-7 business days.
Where do I return my item?
Once you call and get your RMA number, you will receive an email with return instructions and the exact shipping address.
If my item was damaged in shipping? What can I do about this?
You simply contact us toll free number 1-888-316-9755 or email us at firstname.lastname@example.org. We file a claim and ship you out a new item immediately.
Where can I get the part number for a specific part?
We have over 500 different sizes; once the order is placed it goes to our production department where they chose what cover to send you. It's not just length and width that we take into consideration.
Do you have coupon codes?
Do you have coupon codes? Depending on the sale that we are currently running we do offer promotions and discounts!
Can I write a review after I buy from onlytonneaucovers.com?
Absolutely! We take great pride in the service we offer so we greatly encourage our customers to leave a review.Do you have Live Chat Support?
Yes we do we offer a 24/7 live chat so there is always someone available to answer your questions and needs.
Is it safe to order on onlytonneaucovers.com?
How do I install my Tonneau cover?
All our packages come with an easy step by step instruction sheet on how to install the tonneau cover. We always recommend professional installation.
What Is The Shipping Cost?
Shipping to the United States and all APO/FPO addresses is Free (excluding Alaska, Puerto Rico, Hawaii and Virgin Islands).
What Payment Methods are accepted?
We accept all major credit cards, including Visa, MasterCard, American Express, Discover, Diners Club, and JCB. We also accept PayPal. All amounts are in US Dollars.
How to check on my order and tracking information?
Once the order is placed we automatically send you an email confirmation with proof of purchase. Once the package ships we send you a link where you can track the progress of your package at all times.How can I contact customer service?
Email us anytime at: email@example.com or Call us at 1-888-316-9755
What is the benefit of having an account ?
You can access and track past orders, submit a return, save your billing and shipping information and receive product suggestions for future purchases.